Returns and Shipping Policy

LOCK 'N LAGER

RETURN AND REFUND POLICY

Last Updated: May 29, 2026

At Lock 'n Lager, we stand behind the Cap Blaster and every product we sell. We want you to be stoked with your order. That said, we have clear, fair guidelines in place to protect both you and us. Please read this policy carefully before purchasing.


By completing a purchase on locknlager.store, you acknowledge and agree to the terms outlined below. We reserve the right to update this policy at any time. It is your responsibility to review the most current version before purchasing.


1. 30-DAY SATISFACTION GUARANTEE

We offer a 30-Day Satisfaction Guarantee on all Lock 'n Lager products. If you are not satisfied with your purchase for any reason, you may request a return or refund within 30 calendar days of the confirmed delivery date. This applies to all products, whether opened or unopened.


To qualify for a refund or return under this guarantee, ALL of the following conditions must be met:


  • Your request must be submitted within 30 calendar days of the confirmed delivery date as shown by carrier tracking
  • You must contact us at locknjager@gmail.com with your order number before returning any item
  • You must receive a Return Authorization Number (RAN) from our team before sending anything back
  • The product must be returned in its original or near-original condition with all components included
  • You must provide clear photo or video evidence of the product and the issue you experienced
  • The return must be shipped using a trackable shipping method at your expense


Failure to meet any one of these conditions will void eligibility for a refund. The 30-day window begins on the confirmed delivery date, not the order date or ship date.


2. ELIGIBILITY REQUIREMENTS

2.1 Eligible for Return or Refund

  • Product received in damaged or defective condition, reported within 48 hours of delivery with photo evidence
  • Wrong item received, reported within 48 hours of delivery with photo evidence
  • Unopened product in original packaging, requested within 30 days of delivery
  • Opened product that was genuinely tried and failed to function as described, with supporting evidence, requested within 30 days of delivery


2.2 NOT Eligible for Return or Refund

The following situations explicitly disqualify an order from return or refund consideration:

  • Requests submitted after 30 calendar days from confirmed delivery date
  • Products returned without a valid Return Authorization Number (RAN)
  • Products that show signs of intentional damage, tampering, or abuse
  • Orders where the customer cannot provide the original order number or proof of purchase
  • Orders where the delivery address was entered incorrectly by the customer
  • Orders marked as delivered by the carrier where the customer claims non-delivery without a filed carrier claim
  • Products purchased from unauthorized third-party resellers or marketplaces
  • Dissatisfaction based on personal preference rather than a genuine product defect or malfunction
  • Items returned without all original components included
  • Orders where a chargeback or payment dispute has already been initiated
  • Customers with a prior history of return abuse at our discretion


3. RETURN PROCESS

We do not accept unsolicited returns. Any item returned without prior authorization will be refused and returned to sender at their expense. Follow these steps exactly:


  1. Email locknjager@gmail.com with your order number, reason for return, and clear photo or video evidence of the product and the issue.
  2. Wait for our team to review your request. We respond within 2-3 business days with an approval or denial.
  3. If approved, you will receive a Return Authorization Number (RAN) and our return shipping address. Write the RAN clearly on the outside of your package.
  4. Ship the item back using a trackable method at your expense. Shipping insurance is strongly recommended.
  5. Email your tracking number to locknjager@gmail.com once shipped. Returns must be postmarked within 7 calendar days of receiving your RAN.
  6. Once received and inspected, we will notify you of the outcome within 3-5 business days.


Returns sent without a valid RAN, after the 7-day postmark window, or to an address other than the one we provide will not be processed and will not be eligible for a refund.


4. REFUND TERMS

4.1 What Is Refunded

Approved refunds cover the product subtotal only. The following are never refundable under any circumstances:

  • Original shipping and handling fees
  • Return shipping costs paid by the customer
  • Promotional discounts or coupon amounts already applied to the order
  • Any gift wrapping or add-on service fees


4.2 Refund Method

Refunds are issued to the original payment method only. We do not issue refunds via cash, check, wire transfer, or alternative payment methods. If your original payment method is no longer active, store credit will be issued instead.


4.3 Refund Timeline

Once approved and processed on our end, please allow:

  • Credit and debit cards: 5-10 business days
  • PayPal: 3-5 business days
  • Shop Pay, Apple Pay, Google Pay: 5-10 business days depending on your bank


Lock 'n Lager is not responsible for delays caused by your bank or financial institution. If you have not received your refund within 10 business days of our confirmation, contact your bank before reaching out to us.


4.4 Partial Refunds

We reserve the right to issue a partial refund when:

  • The item is returned in a different condition than described in the return request
  • The item is missing original components, accessories, or packaging
  • The item shows use or damage beyond what was disclosed in the return request
  • A bundle order is partially returned below the bundle pricing threshold


5. DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or defective, you must contact us within 48 hours of the confirmed delivery date. Claims submitted after 48 hours are not eligible for a free replacement and fall under the standard 30-day guarantee terms instead.


Your claim email to locknjager@gmail.com must include all of the following:

  • Your order number
  • A clear photo of the damaged or defective item
  • A clear photo of the original packaging
  • A written description of the issue


Incomplete claims will not be processed until all required information is provided. The 48-hour clock does not pause while you gather this information.


If approved, we will offer either a free replacement or a full refund of the product subtotal at our discretion. We reserve the right to request the return of the damaged item before issuing a replacement.


6. LOST OR MISSING PACKAGES

If your tracking shows delivered but you have not received your order, you must first:

  • Check all entry points to your property and with neighbors
  • Contact your local post office or carrier depot with your tracking number
  • File an official missing package claim with the carrier
  • Email locknlager@gmail.com with your order number and carrier claim reference number


Lock 'n Lager is not responsible for packages confirmed as delivered to the correct address. For packages lost in transit, contact us after the following waiting periods from the last tracking update:

  • Domestic US orders: 10 business days
  • International orders: 21 business days


We reserve the right to file a carrier claim on your behalf and await its resolution before issuing a replacement or refund.


7. WRONG ADDRESS AND UNDELIVERABLE PACKAGES

It is your sole responsibility to provide a complete and accurate shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.


If an order is returned to us as undeliverable due to a customer-provided incorrect address:

  • We will notify you by email when the package is received back
  • You will be charged a re-shipping fee to redeliver to a corrected address
  • If you decline re-shipping, a refund of the product subtotal minus a 15% restocking fee will be issued


Address corrections cannot be made after an order has shipped. Contact us immediately at locknjager@gmail.com if you notice an error right after ordering.


8. CHARGEBACKS AND PAYMENT DISPUTES

Filing a chargeback or payment dispute without first contacting us and following our return process is a violation of this policy. We dispute all chargebacks filed without a prior return request on record.


If a chargeback is initiated while a return is in progress with our team, we reserve the right to:

  • Cancel any pending refund or replacement
  • Blacklist your account and associated contact details from future purchases
  • Provide all transaction records, shipping confirmation, and communication history to the payment processor to dispute the chargeback


If you have a legitimate issue with your order, contact us first. We are committed to resolving problems quickly and fairly.


9. BUNDLE AND MULTI-PACK ORDERS

For multi-unit orders such as our 4-pack, the following apply:

  • Returns must include all units from the original order to qualify for a full refund
  • Partial returns may be eligible for a partial refund at our discretion
  • If one unit in a pack is defective, we replace that unit only, not the entire pack
  • Bundle promotional pricing will be recalculated if a partial return reduces the order below the bundle threshold


10. FINAL SALE AND PROMOTIONAL ORDERS

Items explicitly marked as Final Sale at checkout are not eligible for return or refund under any circumstances, except in the case of a confirmed manufacturing defect reported within 48 hours of delivery.


For discounted or promotional orders, refunds are calculated on the actual amount paid, not the original retail price. Free gifts or bonus items included in a promotional order must be returned along with the main product to qualify for a full refund.


11. FRAUD PREVENTION

We actively monitor return patterns for abuse and reserve the right to deny requests and cancel future orders for customers we reasonably determine are engaging in return fraud, including:

  • Returning items not purchased from Lock 'n Lager
  • Returning empty packages or packages containing wrong items
  • Filing false damage or defect claims
  • Multiple return requests across different orders in a short period
  • Filing a chargeback after already receiving a refund from us


We photograph and document all returned items upon receipt and will share evidence of return fraud with relevant authorities and payment processors where appropriate.


12. CONTACT AND SUPPORT

Our support team is available Monday through Friday, 9 AM to 6 PM EST. We aim to respond within 2-3 business days. Weekend responses may take up to 48 hours.


Lock 'n Lager

Support Email: locknjager@gmail.com

Website: www.locknlager.store


Always include your order number in the subject line when contacting support. Emails without an order number may experience delays.


By purchasing from Lock 'n Lager, you confirm that you have read and agreed to this Return and Refund Policy in full.



Lock 'n Lager Return and Refund Policy

Effective Date: May 29, 2026 | All rights reserved.